A health care, charitable and not for profit organization in South Australia, established in early 1960’s provide services to children with Autism Spectrum Disorder and their guardians. Autism is a disorder in which a child suffers in delays in social skills, mental and language disorders. The guardians and teachers need special training. The patients are given treatments like therapies, physical and behavioral training, consultation, and very few times medications. The trainers, doctors, consultants, therapists, etc. are contacted for training and treatment schedules, their database and appointments are to be managed. The child and their parents are contacted for diagnosis and if detected positive then for treatment. Case files were maintained for individual patients, etc. In this organization number of patients increased and result was mismanagement. The reason was scattered databases, case files, appointment files, etc. Everything was manually managed by the internal staff and nothing was organized. Information retrieval was too long and most of the time information was lost. XRM Labs helped them through customized CRM implementation. Most of the issues were resolved but the best results were “highest customer satisfaction since inception”.