MS CRM Support / Onboarding plan


Our onboarding/support plan allows your organization to transition on to MS CRM and effectively use it. Choose are support/Onboarding plan from one of the following.


Basic Plan Standard Plan Premium Plan
30 Hours per month support/customization included 40 Hours per month support/customization include 60 Hours per month support/customization included
2 business days SLA 1 business day SLA 4 hours SLA response during working days
Email Support Email Support Email Support
What might be included? What might be included? What might be included?
Setting up CRM/ basic data import Setting up CRM/ basic data import Setting up CRM/ basic data import
Trouble shooting Trouble shooting Trouble shooting
Help in setting up Dashboards and Charts Help in setting up Dashboards and Charts Help in setting up Dashboards and Charts
How to Questions on CRM How to Questions on CRM How to Questions on CRM
Customization of Reports Tips and tricks for using MS CRM. Tips and tricks for using MS CRM.
Basic Workflow setup Customization of Reports Customization of Reports
Form/View Customization Workflow setup Basic Workflow and Form customization
Setting up Email to Case Form/View customization Setting up Email to Case
Email Synchronization in Dynamics CRM Setting up Email to Case Setting Emails for MS CRM
Integration with SharePoint Email Synchronization in Dynamics CRM Integration between SharePoint to MS CRM
Integration between SharePoint to MS CRM Marketing Automation
Marketing automation ADx Portal Support and customization
Scheduled Help/support via Screen Sharing
Chat Support for Critical issues.


Please feel free to contact our sales drop us an email at sales@xrmlabs.com



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