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Term: Customer Satisfaction
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What is CRM?

By xrmlabs webmaster on 8/16/2013

CRM means Customer Relationship Management. Today ‘Customer is the King’, with increasing number of available options for the customer, it is more likely that customer may lose brand loyalty and thus the brand/company loses a customer. Today it is of prime importance that a company should not only find new clients on a continuous basis but also it should maintain its present and older clients. It is most important to maintain a database of customer choices and preferences for research and development, as a source for improving product quality as well as for increasing sales productivity by providing accurate figures to the sales team. Maintaining all this information manually is not possible, the solution is CRM. CRM provides automation to database management of all the required information of customers, prospective clients, leads, contact etc. Not only information but the business processes can also be automated using a CRM System. Microsoft Dynamic CRM can help in automat ...

CRM in business process
CRM in simple terms
CRM overview
Customer Satisfaction
Easy way CRM
Efficient Customer Service
Efficient utilization of resources
How CRM is useful in business
MS CRM 2011
Simply CRM
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