As we discussed in our previous article Microsoft Dynamics 365 comes with a plethora of options we can use to customize the CRM according to our needs without writing any code. We can alter the complete look and feel of how a form views dashboard and many other components right from the CRM solutions page. Microsoft dynamics 365 provides us a solution page which to put it in simple words is like a customization profile area where we can create different customization and save them for better modularity
We can tailor our app to suit it well with our business model, and to do so we should be Familiar with at least few most used terms
Entity refers to an item which we can track details of for example contacts and accounts entities to track field properties. It can be used to customize according to the business for e.g. a school can use students and teachers entities
A property of an entity, such as company name, location, phone number, etc.
Customizing this we can define the type of data an entity tracks
Forms as the name suggest containing a set of data fields for a given entity which the organizations would want to track info of. Customizing Forms we can create custom forms that can have fields that we can set to require or modify the existing ones
Business process flow
Business process flow provides us with a preset way we have to follow to achieve a task. We can customize business process flow according to the business to create a business process flow based on our specific stages