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Top 5 benefits of using DYNAMICS CRM for your business

By Abhay Choudhary on 9/21/2016

Microsoft Dynamics CRM is a quick, adaptable and reliable CRM solution that helps manage client data across various functions such as Marketing, Sales and Service. Microsoft Dynamics CRM is an extraordinary alternative for businesses organizations that need a highly configured or customized CRM solution. Microsoft Dynamics CRM is perfect for organizations, small or large, that need straightforward, “out of the box” functionality. Microsoft Dynamics CRM enables better pipeline management, which means you can more accurately predict manufacturing and production requirements.

Here are 5 “out of the box” benefits that Microsoft Dynamics CRM will typically deliver to a business soon after implementation:

1.   INTEGRATION WITH MICROSOFT OFFICE AND OFFICE OUTLOOK

Microsoft Dynamics CRM easily integrates with tools like Microsoft Word, Excel and Office Outlook. With the framework and user friendly interface, employees can efficiently pull information and gain quick access to the data they require. Moreover it has an Outlook Client App using which you can access all CRM data right in your inbox.

2.   ADJUSTABLE DASHBOARD

The dashboards highlight job functions and each client’s preferences providing a real-time, overall perspective of business areas from lead generation, pre-sale to client service. Clients can also customize dashboards depending on the functionality that is required for them.

3.   INFORMATION STORAGE AND HOSTING

Microsoft Dynamics CRM also comes in an online version which means that it uses the cloud to store information, making it simple for your business to develop, and to support users who are working off-site. Clients can access to information whenever, from any area, using your mobile, desktop or laptop, making information readily and steadily available.

4.   PERSONALIZED CUSTOMER SERVICE

One of the keys to running an effective business is being able to comprehend the client need over every channel and to assess how to convey the best care in backing of these necessities. Microsoft Dynamics CRM allows clients to create, assign, and manage customer service via phone, email, web and in-person, making customer service customized to fit the individual needs.

5.   SOCIAL TOOLS

The sprout Social Index reported that the volume of client request via social media have increased by 77%. With Microsoft Dynamics CRM’s integration with social media, clients can undoubtedly find social insights about their brand and associate with clients, prospects and accomplices within the system.

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