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Comparison between Salesforce and D365 in terms of features, pricing, integrations

By Himanshu on 9/11/2020

Which is a better CRM Salesforce CRM or Microsoft Dynamics 365?  It’s a good idea to compare both CRM’s features, pricing, integrations, etc. to give you a general idea which CRM Software product is better for your company. 

Microsoft Dynamics compared to Salesforce, in terms of easiness in using, both have a web-based user interface that clubs together information of a similar nature. Let’s look at the main differences below under each category:

List of Features in both CRM’s


Pricing details for Salesforce and D365

S. No

 

Salesforce CRM Pricing Plans

Microsoft Dynamics 365 Pricing Plans

1

 

Lightning Essentials – $25/user/month

Dynamics 365 Plan - $210/user per month

 

1.1

Account & Contact Management

Finance and Operations

 

1.2

Opportunity Management

Retail

 

1.3

Lead Management

Talent

 

1.4

Web-to-Lead Capture

Sales

 

1.5

Email Templates

Customer Service

 

1.6

Task Management

Project Service Automation

 

1.7

Activity Feed

Field Service

 

1.8

Salesforce Mobile App (with Offline Functionality)

Microsoft Social Engagement

 

1.9

Chatter

PowerApps

 

2

Files

For Additional users:

 

2.1

Configurable Reports and Dashboards

Team Members – $8/user per month

 

2.2

Case Auto-Assignment

Operations Activity – From $50/user per month

 

2.3

Case Management

Operations Devices – From $75/device per month

 

2.4

AppExchange

 

 

2.5

Lightning App Builder

 

 

2.6

Einstein Activity Capture

 

 

2.7

Data and File Storage per User

 

 

2.8

Inbox Mobile and Desktop Apps

 

 

2.9

Unlimited Online Training

 

 

3

Online Case Submission

 

 

3.1

Standard Success Plan

 

 

 

 

 

2

 

Lightning Professional – $75/user/month

Unified Operations Plan – $190/user per month

 

2.1

All Features of Lightning Essentials, plus.

Finance and Operations

 

2.2

Lightning for Gmail/Outlook

Retail

 

2.3

Topics and Recommendations

Talent

 

2.4

Developer Sandbox

PowerApps

 

2.5

Lead Assignment and Routing

Additional users:

 

2.6

Mass Email

Team Members – $8/user per month

 

2.7

2 Roles and Permission, Profiles and Page Layouts

Operations Activity – From $50/user per month

 

2.8

1 Sales Console App

Operations Devices – From $75/device per month

 

2.9

3 Record Types per Object

 

 

3

5 Process Builder per Org

 

 

3.1

Rules-Based Lead Scoring

 

 

3.2

Person Accounts

 

 

3.3

Order

 

 

3.4

Lightning Sync

 

 

3.5

Products and Price Books

 

 

3.6

Quotes

 

 

3.7

Contracts

 

 

3.8

Google Apps Integration

 

 

3.9

Duplicate Blocking

 

 

4

Campaign Management

 

 

4.1

Forecasting Mobile App

 

 

4.2

Lead Registration

 

 

4.3

3 Campaign Influence

 

 

4.4

Collaborative Forecasting

 

 

4.5

Knowledge (read-only)

 

 

 

 

 

3

 

Lightning Enterprise – $150/user/month

Customer Engagement Plan $115/user per month

 

3.1

All Features of Lightning Professional, plus…

Customer Service

 

3.2

5 Campaign Influence

Project Service Automation

 

3.3

Sales Teams

Field Service

 

3.4

Calendar

Microsoft Social Engagement

 

3.5

Opportunity Score

PowerApps

 

3.6

Forecasting: Custom Opportunity Fields<

Additional users:

 

3.7

Opportunity Splits

Team Members – $8/user per month

 

3.8

Enterprise Territory Management

 

3.9

Advanced Reporting Features

 

 

4

Lightning Platform

 

 

4.1

Unlimited Process Builder per Org

 

 

4.2

Workflow and Approval Automation

 

 

4.3

Unlimited Roles and Permissions, Record Types per Object, Configurable Profiles and Page Layouts

 

 

4.4

1 Partial Sandbox<

 

 

4.5

Web Services API

 

 

 

 

 

4

 

Lightning Unlimited – $300/user/month

Applications and Offers –
From $40 to $170/user per month

 

4.1

All Salesforce CRM Features and Capabilities

Retail

 

 

 

Talent

 

 

 

Sales

 

 

 

Customer Service

 

 

 

Project Service Automation

 

 

 

Field Service

 

 

 

Microsoft Relationship Sales

 

 

 

PowerApps

 

 

 

Additional users:

 

 

 

Team Members – $8/user per month

 

 

 

 

 

 

 

All Plans include:

 

 

 

Data security 99.5% uptime SLA<

 

 

 

Office 365 integration

 

 

 

Phone and web support


Languages Supported by Salesforce and D365

S. No

Salesforce CRM Languages Supported

Microsoft Dynamics 365 Languages Supported

1

English

English

2

French

French

3

Italian

German

4

Portuguese

Italian 

5

Spanish

Japanese

6

Dutch

Portuguese

7

Swedish

Simplified Chinese and Spanish 


Integrations Supported by Salesforce and D365

S. No

Salesforce Supported Integrations

Microsoft Dynamics 365 Supported Integrations

1

Force.com

SharePoint

2

Heroku

Outlook

3

ExactTarget Fuel

Exchange

4

Third-party apps at Salesforce AppExchange

Yammer

5

Service Cloud

One Note

6

Marketing Cloud

Power BI

7

Pardot

Office 365

8

Desk.com

Dynamics AX

9

Analytics Cloud

Dynamics GP

10

Data Cloud

Dynamics NAV

11

JIRA

ESB Integration

12

Freshdesk

 

13

FinancialForce

 

14

Lead Exec

 

15

Samanage

 

16

Zuora

 

17

Zendesk

 

Comparison between Salesforce and D365
Comparison between Salesforce and D365 in terms of features
D365
integrations
pricing
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