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S. No
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Salesforce CRM Pricing Plans
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Microsoft Dynamics 365 Pricing Plans
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1
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Lightning Essentials – $25/user/month
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Dynamics 365 Plan - $210/user per month
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1.1
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Account & Contact Management
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Finance and Operations
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1.2
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Opportunity Management
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Retail
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1.3
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Lead Management
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Talent
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1.4
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Web-to-Lead Capture
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Sales
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1.5
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Email Templates
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Customer Service
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1.6
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Task Management
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Project Service Automation
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1.7
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Activity Feed
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Field Service
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1.8
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Salesforce Mobile App (with Offline Functionality)
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Microsoft Social Engagement
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1.9
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Chatter
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PowerApps
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2
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Files
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For Additional users:
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2.1
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Configurable Reports and Dashboards
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Team Members – $8/user per month
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2.2
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Case Auto-Assignment
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Operations Activity – From $50/user per month
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2.3
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Case Management
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Operations Devices – From $75/device per month
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2.4
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AppExchange
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2.5
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Lightning App Builder
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2.6
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Einstein Activity Capture
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2.7
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Data and File Storage per User
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2.8
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Inbox Mobile and Desktop Apps
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2.9
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Unlimited Online Training
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3
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Online Case Submission
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3.1
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Standard Success Plan
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2
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Lightning Professional – $75/user/month
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Unified Operations Plan – $190/user per month
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2.1
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All Features of Lightning Essentials, plus.
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Finance and Operations
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2.2
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Lightning for Gmail/Outlook
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Retail
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2.3
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Topics and Recommendations
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Talent
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2.4
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Developer Sandbox
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PowerApps
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2.5
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Lead Assignment and Routing
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Additional users:
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2.6
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Mass Email
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Team Members – $8/user per month
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2.7
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2 Roles and Permission, Profiles and Page Layouts
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Operations Activity – From $50/user per month
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2.8
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1 Sales Console App
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Operations Devices – From $75/device per month
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2.9
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3 Record Types per Object
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3
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5 Process Builder per Org
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3.1
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Rules-Based Lead Scoring
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3.2
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Person Accounts
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3.3
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Order
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3.4
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Lightning Sync
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3.5
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Products and Price Books
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3.6
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Quotes
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3.7
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Contracts
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3.8
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Google Apps Integration
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3.9
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Duplicate Blocking
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4
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Campaign Management
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4.1
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Forecasting Mobile App
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4.2
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Lead Registration
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4.3
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3 Campaign Influence
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4.4
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Collaborative Forecasting
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4.5
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Knowledge (read-only)
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3
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Lightning Enterprise – $150/user/month
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Customer Engagement Plan $115/user per month
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3.1
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All Features of Lightning Professional, plus…
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Customer Service
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3.2
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5 Campaign Influence
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Project Service Automation
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3.3
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Sales Teams
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Field Service
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3.4
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Calendar
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Microsoft Social Engagement
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3.5
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Opportunity Score
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PowerApps
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3.6
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Forecasting: Custom Opportunity Fields<
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Additional users:
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3.7
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Opportunity Splits
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Team Members – $8/user per month
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3.8
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Enterprise Territory Management
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3.9
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Advanced Reporting Features
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4
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Lightning Platform
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4.1
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Unlimited Process Builder per Org
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4.2
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Workflow and Approval Automation
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4.3
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Unlimited Roles and Permissions, Record Types per Object, Configurable Profiles and Page Layouts
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4.4
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1 Partial Sandbox<
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4.5
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Web Services API
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4
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Lightning Unlimited – $300/user/month
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Applications and Offers –
From $40 to $170/user per month
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4.1
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All Salesforce CRM Features and Capabilities
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Retail
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Talent
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Sales
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Customer Service
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Project Service Automation
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Field Service
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Microsoft Relationship Sales
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PowerApps
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Additional users:
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Team Members – $8/user per month
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All Plans include:
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Data security 99.5% uptime SLA<
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Office 365 integration
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Phone and web support
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