This entirely depends on your business needs and requirement, whether MS CRM 365 is right for you or not. So, it will be wrong to say it is good or bad if you do not use it. But from my perspective and my experience, MS Dynamics CRM 365 is straightforward to use and fruitful, in other words, outstanding.
If your business uses a lot of Microsoft products, then MS Dynamics CRM 365 will be useful for you as MS Dynamics 365 has seamless integration with other products of Microsoft. As people are used to using other Microsoft products, then it will be much easier to use MS Dynamics 365.
It's linking with other Microsoft products, such as Outlook, SharePoint, Power BI, Office 365, Windows Server, Exchange Server, Skype for Business, and PowerApps, provides a significant advantage.
In terms of flexibility, MS Dynamics 365 allows you to perform bespoke development on the specific requirements of your organization. It will enable you to add features and functionality as required, plus it has its customization editor, which can be used to create custom entities and fields in the system.
The primary and most crucial reason to termed the MS CRM 365 as good is data unification. MS CRM 365 provides a 360 degrees view of the customer and all of the touchpoints between the customer and the organization. Microsoft Dynamics 365 has expertise in streamline organization work. It also delivers a centralized, all-in-one view of all client service requests and calendars.
Uniformity for everyone through the standardization and streamlining of business processes, Microsoft Dynamics CRM 365 dramatically improves operational efficiency.