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Dynamics 365 Customer Engagement Features

By Himanshu on 11/30/2019

Microsoft Dynamics 365 Customer Engagement (CE) is one of the leading cloud-based customer relationship management (CRM) which provides business solution and helps you to drive your sales figures and improve productivity by adding value to your marketing efforts through features of MS dynamics CRM like campaign management, social insights and business intelligence.

Sales – Easy-to-use features which can be use by your sales teams easy to interface and embedded Microsoft Office capabilities to increase sales productivity, streamline and shorten sales cycles, automate lead management, and sales module ability to organize your sales data into pieces so it can be managed better. so, it can be managed better.

Customer Service - Customer service module gives your teams the right tools to wisely handle day to day requests and resolve complex issues. Transform your manual customer service into a strategic automated way by Dynamics 365 customer service module. With a complete 360-degree view of the clients, issues can be tracked and resolved quickly and response time reduced, improves customer satisfaction.

Field Service – Field Service module provides a complete 360-degree view of an asset, optimizes management, reduces operational expenses and increases remote service efficiency. It Automatically schedule and assign resources based on their skills and optimized to meet SLA’s. Key capabilities are too Scheduling and dispatch tools, Communication tools, Asset management, Inventory, purchasing, and returns capabilities, Billing capabilities, Time tracking and Analytics for reporting.

Marketing – The Marketing module provides management and automation capabilities, you can perform the steps in marketing campaigns more effectively, effectively and improve productivity. It holds core marketing, marketing management and voice of customer functionality. Share information across teams and helps you to know your leads better and effectively manages and organize and publicize events.

Operations- Microsoft Dynamics 365 for Finance and Operations also known as (Dynamics AX) is a cloud-based ERP system which offers you the ability to keep track of your inventory and finances. Dynamics AX is a resource planning solution and used to manage operations like finances, manufacturing and HR. it also helps business to organize, automate, and optimize their processes, when dealing in global business. It is a powerful ERP solution that help business to organize, automate, and optimize their processes, when dealing in global business.

Project Service Automation- This application helps organizations efficiently manage, track and deliver project-based services, starting from sale to all the way to invoicing. This application enables you to plan for your projects, and create estimates and work schedules, forecast resource requirements for upcoming projects, estimate and also keep track of project cost and revenue, track project progress and efficiently manage resources.

 

 

 

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Dynamics 365 Customer Engagement Features
dynamics 365 customer engagement overview
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