This feature is used to import data records for any entity (Account, Contact or Lead). You can use this tool to import data records from one or more comma-separated values (.csv), XML Spreadsheet 2003 (.xml), or text files for import but here I would like to focus mainly on contacts import in contact Entity. Let's see how data import works in CRM 2013.
Following steps given below:
1. Open CRM System and click on Settings.
![](/Portals/0/Users/018/18/18/sssssss.PNG)
2. Click Data management then click Imports.
![](/Portals/0/Users/018/18/18/2.png)
3. Click Import data.
![](/Portals/0/Users/018/18/18/3.png)
4. Browse your contact’s excel sheet in .csv (the sheet should be in csv format)
![](/Portals/0/Users/018/18/18/4.png)
5. See the screen shot of excel sheet of some contacts in .csv format.
![](/Portals/0/Users/018/18/18/5.png)
6. Select excel sheet for import of contacts then open.
![](/Portals/0/Users/018/18/18/6.png)
7.Click next.
![](/Portals/0/Users/018/18/18/7.png)
8. File uploaded and click next.
![](/Portals/0/Users/018/18/18/8.png)
9. Select the highlighted section and click next.
![](/Portals/0/Users/018/18/18/9.png)
10. Select contact entity then next button
![](/Portals/0/Users/018/18/18/10.png)
11. Match both fields below then click next.
![](/Portals/0/Users/018/18/18/11.png)
12. Fields are matched with excel sheet fields and crm fields according to your needs then click next.
![](/Portals/0/Users/018/18/18/12.png)
13. Click next.
![](/Portals/0/Users/018/18/18/13.png)
14. Click Submit Button.
![](/Portals/0/Users/010/10/10/15A.png)
15. Click Finish.
![](/Portals/0/Users/018/18/18/15.png)
16. This is a final step after successful imports of contacts from excel sheet.
![](/Portals/0/Users/018/18/18/16.png)
17. Import contacts in CRM, as shown in the screen shot.