Few days back I was asked to look at a MS CRM
2011 system where Out of Box reports were working fine however custom reports were giving error (rsProcessingAborted
). If MS CRM
2011 is installed on a separate server and
SQL is on a different server and you are getting the same error then this post can be helpful for you.
You need to follow the steps below/
1) SSRS connector is missing or not installed. The SSRS Connector needs to be installed on the SQL Server system. The installer for SSRS Connector can be found under MS CRM
installation media. Installing the SSRS connector requires MSSQL service to restart. This should solve 90% of the problems as this is one of the most common step that may be missed out in a CRM
installation. To see if SSRS connector is already installed or not please go to c:\program files\SSRS Connector if this folder is already present then SSRS connector is already installed. I will advise you to repair it even if it is installed.
2) If the above does not fix the problem then it can be a Kerberos issue. A service principal name (SPN) is the name by which a Kerberos client uniquely identifies an instance of a service for a given Kerberos target computer. It is very possible that CRM
Application pool user (which in this case will be a domain user) is unable to negotiate with SSRS. For fixing this run the following command from the command prompt from the SQL Server system.
setspn -a HTTP/
setspn -a HTTP/
3) Make sure that SSRS user is added to PrivUserGroup.
I have found that above three steps have fixed most of the issues that I have faced. Hope this helps.