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Salesforce track field history

By Sudeep on 7/19/2017

How often have you faced this situation as an admin when some employee comes up to you and says that a field in a record which he was working on was changed. In most cases these changes have been made by he user which he simply forgot but as an admin you need solid evidence to show him. Sometimes the complain is genuine, the field value was changed by some other person. In these cases as an admin how do you track a particular field for a record.

Salesforce has the solution for such problems too. In the video shown below I will demonstrate that "Track Field History" is the feature which you need. Before watching this video please read through some of the constrains enumerated below.

  1. Changes to fields with more than 255 characters are tracked as edited, and their old and new values are not recorded.
  2. Tracked field values are not automatically translated; they display in the language in which they were made. This also applies to record types and picklist values.
  3. Changes to custom field labels that have been translated via the Translation Workbench are shown in the locale of the user viewing the History related list.
  4. Changes to date fields, number fields, and standard fields are shown in the locale of the user viewing the History related list.

     

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